Expressing Your Feelings on Social Media


In a blog post I wrote yesterday, I mentioned that I’ve been a lot more active on social media. I’m talking about Twitter, something I finally got the hang of.

I want to talk about complaining on social media, namely via Twitter and Facebook. There are two types of complaints that I will talk about: 1. complaints directed at a product or service, and 2. complaints directed at individual people.

I’ll talk about #1 first. I actually did some quick Googling, hoping to find some articles on #2, but ended up with results on #1. Now, when people talk about products via social media status updates, they do not necessarily complain. They may also say positive things about such a product. But that’s a boring topic. How about when people complain, or say negative things about a product?

These days, you will see many job postings or volunteer positions for Social Media Representative (or similar) because it’s a very essential aspect for a company’s marketing and customer service base. The issue with this (in a company’s POV), is that customers can see each others’ complaints, and use that as a strong basis of judgement of whether to buy the company’s products/services. So naturally, you need an employee to reply to each customer and keep up the rep that the company has. Or else… your sales will be greatly affected. More on this here: http://www.finextra.com/community/fullblog.aspx?blogid=5863

I’ve also heard stories of employees being fired based on 1-star Yelp reviews. Yelp is a big deal in some big cities for the retail and food industry. In the customers’ point of view, having this trump card of complaining on social media is handy. It allows you to get instant feedback since companies will likely put priority on what the public views them as. It also encourages you to share your opinion for everyone to know. Not everyone out there wants to put the effort into writing a well-formed complaint to a company, and have the possibility of it being ignored, even if they had a bad experience with the product or service. Social media has allowed us to do it with ease and higher assurance that you will get a response.

Due to these reasons, I have also taken advantage of complaining via social media. I have gotten really good responses from doing so, too.

About a year ago, a friend of mine and I wanted to order a couple things from HauteLook, but this was during the Canada Post strike. As such, the company mentioned that they were going to use some other delivery service to ship it. So it turns out that the delivery person just left the package on the front door (since no one was home), and did not bother giving any sort of notification to tell us that he just left it there. Depending on the service, the delivery person should have either took the package and came back the next day, or updated the shipment status of the package in some way to notify us. Shipping takes a LONG time when dealing with Canada, so it’s really hard to predict when things are going to arrive if you don’t even update the shipment status.

What happened after that? Well it seems that one of the neighbours took the package. So we were screwed. $120 down the drain. I contacted customer service via their website (which leads to back and forth emails), and they claimed that they will help me track it down. I gave them my thanks and everything, but they did not reply back again. After that, I got too busy with school to take care of the matter. Eventually, after a few months, I posted on their Facebook page about their predicament. Lo and behold, they responded in 1-2 days, saying that they couldn’t find the package, and refunded me the full amount. Hurray.

Moral of the story: If the product or service you purchased disappointed you, then do your best to get your money’s worth. Customers have a bigger voice now. Take advantage of that instead of being ignorant and negative by complaining to your friends about it (nothing they can do about it except comfort you).

Second moral of the story: Avoid ordering from US-based online stores if you live in Canada. 

So is all of this good in a company’s point of view? Activating a Facebook page or Twitter page, you will definitely have to face some consequences, but do the positives outweigh the negatives? I feel that as long as you deal with negative feedback in a smart manner, then you’re well off. It’s really not possible to put on a “I’m perfect” face (I mean.. it is somewhat possible by deleting negative comments from your page’s wall, but that’s just cheating). As a whole, social media has made customer service a bigger priority for many companies out there. Whether that’s an issue to your company depends on the goals of your company, so you can be the decision maker.

Now onto #2. I am not sure if you can call it a trend, I guess it’s more of a trend for the younger folks. To sum it up, on a personal Twitter or Facebook page, people will complain about their lives from time to time. Now complaining is fine. In a first world country, it is common to complain about everyday life. Some examples are complaints about long work hours, stress for final exams, demanding parents, etc. But lately.. I feel as if people just want to start drama on Twitter within their group of friends or maybe even their family. It’s irritating and disappointing to see.

I think there are filters to what you should be saying on social media, just like there is a filter to what you say to people in real life. I think it’s okay to complain and conclude things about a certain type of person, i.e. ignorant people, drama queens, people that litter, whatever it may be.

Some years ago, complaining on the internet seemed like a way to anonymously relieve negative thoughts. But you can’t really be anonymous anymore if you post it on a large social media platform. Sure, you might have someone blocked or restricted so that they cannot see the post, but let me tell you something. Word travels. People talk. So yes, in the end, you do get screwed over for it. So stop starting drama and face the reality. YES, people make mistakes. YES, people may do bothersome things. So why not confront them about it instead of complaining to the world about it? It’s especially irritating when people make tweets or status updates that are obviously directed at one single person. It’s cyber bullying even if you don’t mention their name. I know Twitter is all about speaking your mind every few hours, but please stop and think before you do so. Don’t be so immature.

Just had to get that off my back. : )

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Strawberry Milkshake Whoppers.


I don’t post pictures very often, but I realize it’s a lot easier to do via WordPress’ quick posts.

Image

I was at Farah Foods today and saw this. Strawberry milkshake flavoured Whoppers? Definitely had to try. TBH they taste like the normal Whoppers with a tiny hint of Sberry.

I realize that most of my blog posts have been about school lately, and it’s not because I love school, it’s because I love to complain about school. I just had a midterm aftershock this week, and I have another round of assignments due next week. The work never ends.

I want to talk about something useful in this post though. Today I wrote my final test for STV 100, there’s no scheduled final exam so I don’t have to worry about it anymore.

I took this course for a few reasons. 1. Fill my List A req. 2. I knew a few upper years in the course 3. The course actually seemed very interesting from the impression I got in the first lecture. Now you might think I’m going to start bashing on it from the way I am approaching this topic from. But it was a pretty interesting course overall, and made me think about the world differently. The course was a mix of history, psychology, and philosophy. I say this without ever taking a course in psychology or philosophy (haha), but it really does bring a good mix of topics. It makes you think about why people do things and why decisions are made, what factors affect who. It’s a course that requires a lot of open-mindedness.

The only issue I had with the course was that the assignment questions and test questions  were not normal essay questions that you answer on any English test. One single question consists of up to 5 actual questions meant to make you think about the topic at hand (to tell you what you should consider when writing), making it seem like you have to write 5 essays and mold it into one. Perhaps I’ve been taking too many left-brain courses to think deeply and creatively. So all in all, it’s not a bird course, if you were wondering. You definitely get a lot out of it, but the effort you put in may not be worth it due to the nature of the course, and the extra thought process that you need to put in to your submissions. I think if I got to go back in time, I would take advantage of Office Hours or emailing the prof to see if I was in the right direction for the assignments. But nbd, a mark is a mark.

The other thing I wanted to complain about is fairness in friendships. Unfortunately this also relates to school (just warning you in case you don’t want to be bored). If I don’t want people to ask for my notes constantly because they always skip class, does that make me a bad person? Would the other person understand that I’m tired of them getting the easy way out? They’re not stupid. They understand that the best way to succeed in school is to keep up with class. But they can’t really help it. They play games, don’t have a proper sleep schedule, and cram it all in the last minute. Sure, as a friend, I am willing to help out. But isn’t there some sort of borderline?

So then… what’s wrong with sharing and caring? I’m sure we all had the mentality at some point – if there is competition, then why assist your enemies? I think I’ve lost this way of thinking starting in 2A, when we had Logic and Computation. Run by Toman. Speaking of him, drop the course if you ever end up in his class. I won’t go into much detail but you will grow hatred towards the course if you are taught by him. Anyways, once that course came along, it soon hit me that I can no longer just sit around and figure things out by myself. I mean sure, there is merit to completing an assignment by yourself, a sense of accomplishment and pride (that is, if you actually did the questions correctly). But when you’re stuck in a rut and need to collaborate, when you have 3 other assignments due in the same week, when you’re stressed, you want to feed stress off of each other. Not saying this in a bad way, but just realizing how much more beneficial collaboration was to me. And no, I do not mean copying. I mean asking people questions and understanding their thinking.

I’m actually known as a person who always asked teachers questions, well.. not to be annoying , but just to clarify. Get myself on the right foot. And no teacher rejected that from me at all. I don’t always have time or remember to go ask the prof questions, but email is the way to go and Piazza has been a very good tool introduced to us this term, too.

So back to the original topic, fairness in friendships. To sum it up, I don’t really care about marks anymore, in terms of doing better than most people. I’ve concluded that that’s pretty much impossible due to the intelligence surrounding me daily. I still do set some expectations for myself, but if others are willing to help me, I will help them. There is just a limit to how unreasonable someone can be, and I’ve learned my lesson. Don’t be partners for a project with a close friend, esp if you think they might not do their part, or will take you for granted.

It’s actually funny how many relationship help threads there are out there, but friendship is just as important, if not more.

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With that , I will end on a todo list for August ’12:

-do somewhat decent on finals

-find a place to live in TO -_- (very hard to find 4 month sublets in Toronto during a fall term)

-buy more groceries and cook!

-get them wisdom teeth pulled out -> afraid of the recovery time, hopefully won’t be too painful.

-prep for co-op. Relearn some web dev and catch on to what I’ve been missing out on.

-watch dramas. I haven’t watched any in almost a year due to my lack of decent internet last co-op term.

-listen to new kpop and cpop. it’s been awhile.

-practice my Mandarin. I’ve been losing touch again.

-get my MacBook Air :)

-continue WinPhone development? we’ll see if I’m not lazy

-see 2NE1 in Jersey :D (I really want to go, hopefully I am able to)